Refund & Cancellation Policy

Subscriptions and Automatic Renewal

Paid subscriptions to the Pro plan are billed in advance on the billing cycle you select at checkout, monthly or annual. Your subscription automatically renews at the end of each billing cycle, at the then-current price for your plan, unless you cancel before the renewal date.

By subscribing, you authorise us and our payment processor to charge your payment method on each renewal date. We send an email reminder to the address on your account approximately seven (7) days before each renewal charge.

How to Cancel

You can cancel your subscription at any time, yourself, from Settings > Billing in your account. Cancelling is a single action and does not require contacting us.

When you cancel, your subscription remains active until the end of the current billing period. You keep full access until then, and you are not charged again. After that date your account moves to the free tier and paid features are no longer available.

Refunds

3.1 14-day money-back guarantee for new Pro subscribers

If you are subscribing to Pro for the first time, you may request a full refund of your first payment within fourteen (14) days of that payment by emailing [email protected]. We process approved refunds to your original payment method.

3.2 After 14 days

After the 14-day window, fees are non-refundable. If you cancel, you keep access until the end of the billing period you have already paid for; no partial or pro-rata refund is issued for the unused portion.

3.3 Billing errors

Genuine billing errors, such as a duplicate charge or a charge taken after a timely cancellation, are always refunded in full. Contact [email protected] and we will correct it.

3.4 Annual plans

The 14-day money-back guarantee in Section 3.1 applies to annual plans in the same way as monthly plans. Outside that window, annual fees already paid are non-refundable and access continues until the end of the annual term.

Failed Payments

If a renewal payment fails, your Pro access is paused immediately while we retry the payment. Your account, data, and billing history are not affected. Access is restored automatically as soon as a payment succeeds. We notify you of payment failures by email so you can update your payment method in Settings > Billing.

Free Trial

The free trial requires no credit card and results in no charge. It gives you a limited number of consultations over a limited period, as described on the pricing page at the time you register. When the trial ends, you are not billed and nothing renews. You then choose whether to subscribe to Pro.

Price Changes

We may change subscription pricing. We will give you at least thirty (30) days’ advance notice, by email or through the Service, of any price change that affects your current subscription before it takes effect. If you do not agree to the new price, you may cancel before it applies.

Contact

For any billing, cancellation, or refund question, contact [email protected]. RxCompose is operated by Deembyte LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States.